Arkansas Funeral Directors Association

Inspiring excellence in service for funeral professionals


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Dos and Don'ts of Funeral Surveys

When a family leaves your care, you want to know that you’ve served them well.

You likely wonder:

  • How would the family rate their experience with our staff? The building and equipment? The attention to detail?
  • How did they hear about our funeral home?
  • Would they recommend us to others?

One way funeral homes get these answers is by sending a brief survey for a family to complete during the funeral aftercare process. This feedback helps funeral professionals improve their service, marketing, current processes, and more. These responses are incredibly helpful.

But to start gathering feedback, you first need a funeral aftercare survey strategy that is cost-effective, saves you time, and is easy for families to do.

Find the full article and more on the Funeral Directors Life website.

Arkansas Funeral Directors Association
523 South Louisiana  ♦  Suite 222  ♦  Little Rock, AR 72201
Phone: 501-246-8842  ♦  Fax: 866-935-6893
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